Just last week another two large Australian businesses were hit by a cyber attack. Latitude Group Holdings confirmed that personal information of about 328,000 customers, including copies of drivers’ licenses were stolen. While IPH Ltd (an intellectual property services provider) discovered unauthorised access to their document management systems. Data and information theft is on the rise, with a recent report from Australia’s Information Commissioner showing that between July and December 2022, data breaches were up by 26%.

By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Advances in Conversational AI, Automation, and Low Code Resources will have a huge impact on interactions with Customer Service.

Being ticked off in pencil on election day will remain a rite of Australian federal elections for some time to come, as the Australian Electoral Commission (AEC) has issued a tender for scanning and processing of Paper Certified Lists for the next 5 years.

On a tour of the APAC region to meet with local Partners and Customers, Kodak Alaris President Donald Lofstrom, and Cassio Vaquero – Vice President, Global Sales, sat down with IDM in Sydney to outline the company’s plans to move deeper into document automation.

Back when BP suffered the catastrophic loss of the Deepwater Horizon oil platform, there were corporate injunctions against risks like carrying coffee without a lid or texting while driving. Given this it seems surreal to think that with such careful rules around personal activity, there could still be an incident of that magnitude.

​Measuring return on investment for document automation solutions used to be pretty simple: reducing data entry reduces headcount. But simply reducing resources to measure ROI and business benefits isn't as straight forward as it used to be.

Recently, ISO 31700 was adopted as a Privacy by Design (PbD) standard. The concept of PbD was first developed by Ann Cavoukian, the former Information and Privacy Commissioner of Ontario, Canada, in 2009 and has become a central piece of global privacy regulations, including the GDPR, California Privacy Rights Act (CPRA) and Lei Geral de Protecao de Dados (LGPD) from Brazil.

Australia’s Freedom of Information Commissioner has quit less than 12 months into his five-year appointment, with Leo Hardiman announcing his resignation on LinkedIn. Frustration over the difficulties in overhauling the FOI system to enable timely response to FOI requests were cited as his reason behind abandoning the role.

The federal government is pursuing a new cybersecurity agenda in the wake of last year’s major cyber breaches with Optus and Medibank.

In February 2023, the 2022 Privacy Act Review Report was released by the Attorney-General's Department. The Report proposes many sensible reforms in line with the current cultural shift towards greater privacy regulation. Organisations should start getting ready now.