Business Process Outsourcer (BPO) ZircoDATA has been targeted in a ransomware attack by a criminal organisation which has published details of 395GB of data that has been allegedly compromised, including Australian ImmiCard numbers.

The perils of legacy technology for government are well known, but in the case of SafeWork NSW they could ultimately lead to a referral to the NSW Independent Commission Against Corruption (ICAC), the state’s corruption watchdog.

Every industry and area of technology has its own jargon - the words, phrases, and abbreviations that are largely meaningless to outsiders but common to the people within each sector. In our industry, the difference between two terms often requires clarification: document capture, and intelligent document processing, or IDP. These terms are related, but quite different in their scope.

The AI revolution is upon us, and at the forefront stands Microsoft Copilot. Many are buzzing with excitement as Copilot steps onto the scene. It promises to transform document analysis, report generation and streamline processes. It’s also getting records managers excited: will it automate their records management?

The risk of outsourcing personal information handling to third parties is highlighted in the latest data breach statistics, released today by the Office of the Australian Information Commissioner (OAIC).