Articles

Australian banks are fast-tracking the implementation of customer engagement strategies to make up for lost time, as over 50% of the recommendations made by the Royal Banking Commission had not yet been implemented as of early 2021. This finding was revealed in the second edition of the Fintech and Digital Banking 2025 (Asia Pacific) IDC InfoBrief, commissioned by Backbase.

Deemed as one of the marvels of the 21st century, Artificial Intelligence (AI), is predicted to open a gateway of opportunities for new businesses. The reality is that smart companies are implementing AI in existing processes today to ensure they are well-positioned to deal with a threatening and hyper-competitive business landscape. In 2019, growing Australian company Civium undertook a journey with solutions provider Winning Formula to deploy AI and robotic process automation (RPA) to deliver new levels of efficiency throughout the business, including in invoice processing, for its operations in Sydney, Melbourne, Brisbane and Canberra.

When WhatsApp announced modifications to its privacy policy, it sparked an exodus from the platform and ignited fresh concerns about big tech whittling away user privacy. The news was a wake-up call, and companies that were sleeping on the risks of using consumer software for business purposes are now wide awake.

SharePoint has been a great collaboration platform for many organizations. You can easily create dynamic websites with modern, fresh templates. It’s also a great space to post and announce news to keep your team in-the-know and updated. However, beyond these great collaboration features, did you know that SharePoint can also be a great platform to manage your records?

​DocsCorp CEO and co-founder, Dean Sappey, has overseen the Australian company's growth into a global provider of software and services for document professionals who use enterprise content management systems. IDM asked Dean to outline the path to developing a global brand with 500,000+ users located in the Americas, Europe, Asia Pacific, and beyond.

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