Articles

Information Services Group (ISG), a global technology research and advisory firm, has launched a research study examining providers of intelligent automation solutions and services at a time when companies are beginning to leverage these technologies to improve operational efficiency and enhance customer experience.

Analyst firm Frost & Sullivan has completed a global study which found that organisations worldwide are inclined to invest in hybrid and multi-cloud information technology (IT) environments that can support users, applications, and data spread across diverse locations.

In many organisations, the path to an AI-enablement is littered with mistakes, false starts and wasted investment. In an environment where 70% of digital transformations fail, it is crucial to maximise the likelihood of success by learning from others who have gone through this journey. 

With due acknowledgement of the disease’s tragic impact, the COVID-19 outbreak proved a boon for Microsoft Teams. Microsoft Teams users soared from 20 million to 145 million between November 2019 and April 2021.

According to a recent survey conducted on behalf of the digital association Bitkom, an average of 26 emails are received per professional mailbox in Germany every day. Processing them takes up a large part of working time. In addition, emails are an integral part of processes.

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