Industry Insider

  • Why Does Paper Continue to Hang On? Moving Toward Digital

    Digital transformation has been a buzzword for quite some time, and it’s easy to see why. It’s hard to empower revenue streams, reinvent customer experience, or launch breakthrough products and services when companies are hampered by paper-bound processes. It doesn’t matter whether those processes connect customer-facing engagements or internal support functions: One delay, one error, one missed step drives down quality. Even worse, it can cost you a customer forever and negatively impact revenue.

  • How to easily share TRIM documents outside your organisation

    As customer demand for access to corporate information grows, organisations are continually looking for new solutions to cater for this need.  How to share information from TRIM with external parties easily and securely is a common problem, with some organisations resorting to inefficient and costly solutions for transporting documents.  

  • Beyond Bank Australia lands on Microsoft cloud

    UXC Eclipse, a CSC company, says it has as successfully implemented a comprehensive, cloud-based IT solution that is transforming operations and improving customer interactions for Beyond Bank, one of Australia’s largest customer-owned banks.

  • Design ahead for information integrity

    You never know how the information and data you collect today will be used in the future.  The integrity of information and data management practices is always tested when information and data is reused. This really rings true when it’s accessed for a purpose other than was originally intended, or as in the following example, following a significant period of time between uses.

  • Five common misconceptions about intelligent capture

    ​1. The goal is pass through automation. The goal for 90% of situations is improved human productivity – NOT pass through automation. Other than very structured forms where under ten data relatively simple (numeric, machine printed for example) fields need to be extracted, typically 80+% of extracted forms will need some human validation or correction.

[more articles]

  • Why Does Paper Continue to Hang On? Moving Toward Digital

    Digital transformation has been a buzzword for quite some time, and it’s easy to see why. It’s hard to empower revenue streams, reinvent customer experience, or launch breakthrough products and services when companies are hampered by paper-bound processes. It doesn’t matter whether those processes connect customer-facing engagements or internal support functions: One delay, one error, one missed step drives down quality. Even worse, it can cost you a customer forever and negatively impact revenue.

  • How to easily share TRIM documents outside your organisation

    As customer demand for access to corporate information grows, organisations are continually looking for new solutions to cater for this need.  How to share information from TRIM with external parties easily and securely is a common problem, with some organisations resorting to inefficient and costly solutions for transporting documents.  

  • Beyond Bank Australia lands on Microsoft cloud

    UXC Eclipse, a CSC company, says it has as successfully implemented a comprehensive, cloud-based IT solution that is transforming operations and improving customer interactions for Beyond Bank, one of Australia’s largest customer-owned banks.

  • Design ahead for information integrity

    You never know how the information and data you collect today will be used in the future.  The integrity of information and data management practices is always tested when information and data is reused. This really rings true when it’s accessed for a purpose other than was originally intended, or as in the following example, following a significant period of time between uses.

  • Five common misconceptions about intelligent capture

    ​1. The goal is pass through automation. The goal for 90% of situations is improved human productivity – NOT pass through automation. Other than very structured forms where under ten data relatively simple (numeric, machine printed for example) fields need to be extracted, typically 80+% of extracted forms will need some human validation or correction.

[more articles]