Many government agencies overlook social media, not giving any thought to, or realising, that social media communications are State and Commonwealth Records that are required to be maintained. Other agencies we’ve spoken with assume that they are being recorded as part of their records management program, when in fact they aren’t. Considering social media has been around since 1997, it’s an area that is only just beginning to get the attention it deserves.

When I'm not working for the PDF Association I still do some consulting in the document management space. Some recent conversations prompted me to revisit an assessment I wrote four years ago exploring a typical conversation between PDF technology providers and PDF technology users. Has anything changed?