There are many reasons organisations are implementing Document Management Software (DMS) to replace traditional paper filing systems, from superior organization and security to increased productivity and profitability. However while many anticipate the paperless office presents a win-win equation for both businesses and their customers, uptake is stalled in many industries as different inherent barriers prevent what seems to be a natural migration.

At a point when many were expecting to welcome in a successor to the foundation international record-keeping standard, ISO 15489, issued in 2001, Barbara Reed reflects on why it will be at least another 12 months before it will be published. Barbara, a founder, director and principal consultant at Australia’s Record-keeping Innovation, leads the Australian delegation to the international standards meetings.