Industry Insider

  • Esker issued US Patent for AI-Generated Document Coding

    Esker, a global cloud platform and provider of AI-driven process automation solutions for finance and customer service, today announced the issuance of U.S. Patent No. 11494551 by the U.S. Patent and Trademark Office (USPTO) for Esker’s Document Coding Prediction technology.

  • Digital Onboarding Fails to Deliver: Report

    A staggering nine-in-10 businesses experience some form of abandonment during the customer onboarding process with the banking sector experiencing the highest rate at almost 1-in-4 dropping out. However, simple measures like activating the right mix of human interaction alongside automation could resolve pain points, according to the global State of Intelligent Automation Report, Customer Onboarding Pain Points and Drivers Q4-2022 by ABBYY.

  • New Cyber taskforce could put a target on our back

    The Australian government is launching an offensive against cybercriminals, following a data breach that has exposed millions of people’s personal information. Details on how the taskforce will operate remain murky, partly because it needs to keep this information away from criminals. But the fact remains that taking an offensive stance, while it could deter further attacks, could also put a big red cross on Australia’s back.

  • Case Management with Content Manager at Metro North Health

    ​Metro North Hospital and Health Service received the Digital Transformation Award at the 2022 Micro Focus IM&G Forum. Tracy Formosa, Manager, Corporate Information Management, outlines a recent successful project to implement a Case Management System at Metro North Health.

  • NSW adds mandatory breach notification

    NSW is set to become the first state or territory in Australia to have a mandatory notification scheme for its government agencies to respond to breaches of NSW citizens’ personal data.