Articles

Many of the high-profile data breaches and attacks of the last 18 months have been caused by third parties. Despite capturing the attention of the nation, more attacks continue to make headlines. This includes the recent MOVEit hack, which involved a seemingly simple file transfer application impacting the data of over 200 companies around the world.

Data culture is the collective behaviours and beliefs of people who value, practice and encourage the use of data to improve decision-making. As a result, data is woven into the operations, mindset and identity of an organisation. A data culture equips everyone in an organisation with the insights they need to be truly data-driven.

A national body to monitor and audit automated decision-making in government has been recommended by the Royal Commission into the Robodebt Scheme. The findings of the Royal Commission, which run to over 1000 pages, include major criticisms of the scheme and 57 recommendations for the government and the public sector.

Digital employees, such as chatbots powered by artificial intelligence, are increasingly utilised alongside human employees to create a dual frontline service, but how are customers experiencing this trend?

It strikes me as paradoxical that businesses feel very secure in using artificial intelligence to let people know, for example, when it is safe to make a lane change at 100 kilometres per hour, yet they are reticent to use the same technology to classify and manage information through its lifecycle. Artificial Intelligence is used almost every minute of every day, in nearly every smart device we own. 

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