Vital, the Singapore Government's centre for shared services, has appointed OpenText - through a public tender process - to digitise its back-office corporate services, comprising over two million records per year for over 100 Government agencies. 

As part of the Singapore government's effort to aggregate common administrative services and benefit from economies of scale, the Electronic Document and Knowledge Management System (eDKMS) will enable Vital to integrate daily HR, payroll and finance workflows for higher productivity, as well as foster greater knowledge management and a social collaboration platform within Vital. The system also reduces paperwork, manages the flow of information from capture through to archiving and disposal.

"As a part of Singapore's drive to build a Smart Nation and a digital government, Vital is taking its steps to reduce paper-intensive workflows in back-office operations, improve records and case management, and enhance business information analysis and decision-making," said Tan Chor Kiat, Vital's Chief Executive.

OpenText Content Suite will enable Vital to ensure compliance of government mandated document management policies, improved records and case management accountability, and enhance business information analysis and decision-making. Using OpenText, the Electronic Document and Knowledge Management System (eDKMS) will provide Vital with the tools to reduce paper-intensive workflows and deliver timely information sharing for improved collaboration.

OpenText Content Suite provides the document and records management platform required to power Vital's Digital Workspace and Database for all staff, providing a common platform for information management, sharing, and storage or records. Information can now be selectively and intuitively searched via a single search platform.

Vital, a department under the Ministry of Finance was formally launched in July 2006, as part of the Singapore Public Sector's effort to aggregate common administrative services and reap economies of scale. It is a captive shared services center which currently serves more than 100 Ministries, Departments, Organs of State and Statutory Boards in Singapore.

The suite of services includes finance services, human resource services, payroll and claims services, learning and development services, and travel management services. Annually, over a million transactions pass through their hands, with nearly 600 lines of services. Vital has a staff of 500 serving a population of over 80,000 public servants.