Two one-day IM workshops in February/March are aiming to help users to develop strategies as the basis of e-commerce, online publishing, knowledge management and customer service.

Online retailers have some way to go towards smoothing their back-order fulfilment processes.

The Queensland Department of Corrective Services is using intranet technology and developing an Information Management Strategic Plan to help it keep a firmer grip on the state's jail inmates.

GMB Research & Development has released an email manager which captures, indexes and stores all emails at the server level to provide a complete corporate transaction record.