Business Process & Workflow
Canon Australia has acquired The New Zealand Post Group’s managed services and business process outsourcing company, Converga, for an undisclosed sum. Converga specialises in business process outsourcing with a focus on digital document solutions.
RPA is the next big thing, but it is more than hiring robots to automate tasks. It can transform how business services are managed. As robots move from the shop floor to the back office, robotics process automation (RPA) is creating a paradigm shift in shared services.
The Happy Accident, which is often cited as a principal ROI of enterprise social networks, refers to the chance discovery of the right person or the right piece of enterprise knowledge to solve a business or process challenge. For instance, Bruce in Melbourne, dealing with a corporate crisis, fires off an anxious Yammer/Jive/Tibbr post at 6.00pm in the evening Sydney time, before heading off to a nervous sleep. Meanwhile, as Bruce slumbers fitfully, at 3.00am the following morning Colleen logs in from Dublin and comes across the post and immediately fires back with the critical data. Bruce did not know Colleen was the one to turn to, nor even how to find here, it was all a Happy Accident. Enterprise Social wins again!
International law firm Berwin Leighton Paisner (BLP), has created what it believes to be the UK's first contract robot, to work within its Real Estate practice, putting it at the cutting edge of innovation in the legal sector. The company says it will allow lawyers to focus on higher value work for clients.
Even in today’s digital world, documents proliferate in every part of an organisation – from accounts management (invoices, checks, and remittances) and human resources (employment applications and benefits forms) to engineering and manufacturing (design documents) and sales and marketing (sales plans and marketing collateral). Documents remain a key vehicle for making transactions and business processes work, and so document management continues to be a challenge. Optical character recognition (OCR) was the initial answer to many document-management woes, but in the age of big data analytics, OCR shortcomings can result in bad analytics.
Adobe has announced new e-signature capabilities in Document Cloud that it claims will make electronically signing documents and contracts easier. New functionality includes a visual drag-and-drop Workflow Designer, digital signatures (a more advanced, secure form of e-signatures) and Enterprise Mobility Management and Signature Capture.
ABBYY has announced its role in helping Rhenus Assets & Services – the Shared Services Centre of the global logistics company – to process up to 1.8 million documents annually in the form of incoming invoices, delivery notes, and many other paper documents. Following central processing and classification of the documents, data from incoming invoices are read according to business rules and then passed to the workflow-based approval process in SAP.
A new study by The Economist Intelligence Unit has found that while a majority of companies have yet to implement their digital transformation initiatives, most expect their operations to be 80 percent digital or more in the next five years.
Atlassian has transformed its flagship collaboration product into three standalone offerings, including one for business teams such as human resources, finance, and marketing.
Nuance Communications Australia has announced an extension to the strategic partnership with Samsung Electronics to provide Nuance document imaging solutions. Specifically the expansion includes rights for Samsung to sell and distribute Nuance AutoStore, Equitrac Office/Express and SafeCom. In addition, Nuance will provide service and support to qualifying customers.
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