Industry Insider

The main problem with big tech’s experiment with artificial intelligence (AI) is not that it could take over humanity. It’s that large language models (LLMs) like Open AI’s ChatGPT, Google’s Gemini and Meta’s Llama continue to get things wrong, and the problem is intractable.

Amid a rising global trend driven by increasing cyber threats, operational disruptions, and heightened consumer protection expectations, the insurance industry is facing stricter compliance and regulatory oversight.

Westpac has launched groundbreaking artificial intelligence technology designed to help its customer service teams identify and stop scams as they happen during phone conversations with customers.

Australia's artificial intelligence landscape is entering uncharted territory as autonomous AI agents begin operating with unprecedented independence, creating a complex web of governance challenges that existing legal framework struggle to address, according to new analysis from Herbert Smith Freehills.

The cyberattack that has targeted UK retailer Marks & Spencer’s (M&S) is the latest in a growing wave of cases involving something called sim-swap fraud. While the full technical details remain under investigation, a report in the Times suggests that cyber attackers used this method to access M&S internal systems, possibly by taking control of an employee’s mobile number and convincing IT staff to reset critical login credentials.