Industry Insider

  • Home Affairs Orders Legacy IT Stocktake

    A purge of legacy systems across Australia’s federal government would likely cost billions and remains unlikely. Still, the OpenAI Medicare breach has prompted an immediate stocktake of the outdated technology agencies run.

  • Compliance Notices Follow NZ Health Breach

    New Zealand's Privacy Commissioner has used compliance notices to dictate how a health agency must vet, contract with and monitor providers holding patient data. The move follows a breach affecting around 99,416 people.

  • Suncorp Goes Live With Content AI

    Suncorp is projecting annual savings of 68,000 hours of manual effort after using AI to classify and name workers compensation claim documents. Daily document naming corrections have fallen by around 45%.

Information & Data Manager

Ungoverned AI a Growing Compliance Risk

When AI agents start taking actions rather than merely answering questions, the integrity of their knowledge source becomes a compliance problem. Knowledge management vendor eGain has released a set of platform connectors designed to anchor Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and the Cursor developer environment to a single governed knowledge repository.

Make records capture easy to drive adoption

Records & Information Management Month 2026 is underway. After years of working with organisations on records and information management, one lesson stands out clearly: if you want records captured, make capture easy.