Industry Insider

  • Copilot overhaul after weak global adoption

    Microsoft is undertaking the biggest restructuring of its Copilot strategy since it began embedding OpenAI's technology across its software three years ago, a move triggered by leaked internal figures showing that very few of its commercial customers pay for the assistant or use it regularly.

  • Elastic And OpenAI Target Unstructured Data

    Elastic has expanded its collaboration with OpenAI to help organisations build production AI applications that draw on their own enterprise data. For organisations that deploy the two together, Elasticsearch acts as the retrieval and governance layer feeding OpenAI's reasoning models.

  • Attackers Weaponise Copilot in Controlled Test

    A single compromised email account, paired with an AI assistant, can be escalated into chief executive impersonation and a $250,000 wire transfer scam. A controlled attack by Barracuda's red team has shown how.

  • Victorian Councils' Widening AI Governance Gap

    Almost two thirds of Victorian local government officers are using artificial intelligence without clear governance behind them, a new survey has found. The gap exposes councils to privacy, accountability and compliance risk.

  • IBM Finds AI Reshaping Breach Economics

    One in four malicious data breaches over the past year was AI-enabled, and those breaches cost an average of US$6 million, about US$1 million more than the global average.

  • UK Retreats on Digital ID Card

    The UK government has abandoned its controversial national digital ID card, with reports that incoming prime minister Andy Burnham is dropping the scheme announced by the previous administration. Savings will be redirected to a tax cut aimed at lowering household electricity bills. https://insight.scmagazineuk.com/news-briefs/uk-government-scraps-controversial-digital-id-card-scheme

Information & Data Manager

Ungoverned AI a Growing Compliance Risk

When AI agents start taking actions rather than merely answering questions, the integrity of their knowledge source becomes a compliance problem. Knowledge management vendor eGain has released a set of platform connectors designed to anchor Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and the Cursor developer environment to a single governed knowledge repository.

Make records capture easy to drive adoption

Records & Information Management Month 2026 is underway. After years of working with organisations on records and information management, one lesson stands out clearly: if you want records captured, make capture easy.