Industry Insider

  • Bunnings Bets on Agents and Saves Half a Million Hours

    An internal AI agent at Bunnings has saved staff half a million hours of administrative work, according to Google, as parent company Wesfarmers deploys agents across its retail portfolio. The figure was cited at Google Cloud's Gemini at Work 2026 event, where the company announced the Gemini agent, a single agent for knowledge work, content creation and coding. 

  • AI Guardrails Lag Behind AI Deployment

    Sixty per cent of Australian workers have personally spotted an error made by an AI tool at work. Almost half say the most significant error they saw had consequences beyond minor inconvenience, including financial, compliance or reputational impact.

  • Automation Anywhere Targets the Front Office

    Customer requests made by voice or chat could soon flow straight through to back-office execution on a single agentic automation platform.  Automation Anywhere has signed a definitive agreement to acquire Boost.ai, an enterprise conversational and voice AI company, from Nordic Capital. 

  • Collibra Targets manual GRC Work with Acquisition

    Agents that work out which AI regulations and standards apply to a system, then test whether its controls work, are coming to Collibra's governance platform, following the acquisition of trail ML, a Munich-based company founded in 2023.

Information & Data Manager

Ungoverned AI a Growing Compliance Risk

When AI agents start taking actions rather than merely answering questions, the integrity of their knowledge source becomes a compliance problem. Knowledge management vendor eGain has released a set of platform connectors designed to anchor Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and the Cursor developer environment to a single governed knowledge repository.

Make records capture easy to drive adoption

Records & Information Management Month 2026 is underway. After years of working with organisations on records and information management, one lesson stands out clearly: if you want records captured, make capture easy.