PDF/A – the ISO standard for long-term archiving – now has four sub-standards. This raises an obvious question: which one should businesses use for document conversion and archival?
A survey of 500 cybersecurity leaders from the US, UK, and Australia who have deployed Microsoft 365 in their organisations found 92% were victims of phishing in the past 12 months, and 86% experienced negative consequences as a result.
It’s both my job and my passion to keep up on the latest developments in technology. But for my dad, who is happily retired and can go days without opening his email: not so much. When I was visiting my folks last week, I introduced my father to ChatGPT. After less than an hour of playing around with the sophisticated AI chatbot, he was obsessed and has since called me multiple times to discuss how he’s now using this AI in his day-to-day life.
Just last week another two large Australian businesses were hit by a cyber attack. Latitude Group Holdings confirmed that personal information of about 328,000 customers, including copies of drivers’ licenses were stolen. While IPH Ltd (an intellectual property services provider) discovered unauthorised access to their document management systems. Data and information theft is on the rise, with a recent report from Australia’s Information Commissioner showing that between July and December 2022, data breaches were up by 26%.
By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Advances in Conversational AI, Automation, and Low Code Resources will have a huge impact on interactions with Customer Service.
