Articles

Data breach report highlights ransomware and impersonation fraud

The latest Notifiable Data Breaches Report highlights how the Office of the Australian Information Commissioner (OAIC) expects entities to prevent and respond to data breaches caused by ransomware and impersonation fraud.

iCognition clients win Micro Focus awards

Clients of Information Management and Governance (IMG) specialist, iCognition, have received Micro Focus Software Realize Customer Awards at the Micro Focus Information Management and Governance Forum 2021. Perpetual Limited received the award for Financial Services Information Management Modernisation, and Griffith University received the award for Technology Excellence.

NICE CXone digitally transforming GWA’s contact centres

GWA Group Limited (GWA), one of Australia’s leading suppliers of building fittings and fixtures, has implemented NICE CXone as part of its digital transformation and technology overhaul to support its transition to a digital-first cloud contact centre platform.

Peppol. What is it, and how will it help my business?  

Over the past few months, we’ve seen some important announcements made by the Australian Government in relation to e-invoicing. The main being its commitment of $15.3 million to accelerate e-invoicing and support the Treasury and the Australian Peppol E-Invoicing Authority (run by the ATO).

The Differences Between Microsoft 365 Backup and Retention

Simply put, retention and backup mean different things to different people within your organization depending on their sphere of responsibility. In IT, “backup” means making sure the content can be recovered and made available to users in case the need arises. “Retention” on the other hand, to the IT Guy just means “how long before the backed-up content can be deleted.”

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