Several customers have asked us how they can change the way they manage records using Content Manager to get a better return on their investment. They tell us that they no longer want their Content Manager system to be the single source of truth. Why? Because staff are required to understand how and when to use Content Manager. That is, Content Manager is enforcing a centralised repository model, which means staff need to take extra steps in capturing, managing or searching for records – something they would rather avoid.
