Information Services Group (ISG), a global technology research and advisory firm, has launched a research study examining providers of intelligent automation solutions and services at a time when companies are beginning to leverage these technologies to improve operational efficiency and enhance customer experience.

In many organisations, the path to an AI-enablement is littered with mistakes, false starts and wasted investment. In an environment where 70% of digital transformations fail, it is crucial to maximise the likelihood of success by learning from others who have gone through this journey.