Document & Records Management

Six months after our first feature on knowledge management (KM), we find the concept is gathering steam.

A recent report by the Electronic Commerce Expert Group goes some way to determining what makes an electronic document acceptable as an "original".

Knowledge management is not meant to be easy. Pioneering Australian users talk about the traps for all players.

The evolutionary approach to applying document management systems into KM has been adopted by Deakin University, Victoria.

Knowledge management is a difficult notion to grasp, but the industry all agrees on its strategic importance.

A definition of knowledge management

The most advanced of the technologies which are enabling KM is called the "knowledge server", examples of which are Fulcrum Technologies' Knowledge Network (KN), and Insight Technologies' Knowledge Server (IKS).

A simple question in KM is whether to have a chief knowledge officer, but the answer is more complex.

Imaging and workflow tools can be used to develop a knowledge management system.

Will records management software exist in the future world of knowledge management?