Document & Records Management

SAP has officially launched its enterprise information portal initiative in the Asia/Pacific region.

Integration is the new focus for e-commerce firms that are learning how to add KM and CRM elements to customer-centric portals.

FileNET's new Web Publisher software is designed to meet the company's aim of helping businesses publish "e-content" to internal and external Web sites.

Eastman Software has mixed some of the benefits of sophisticated CRM in its update to its Enterprise Report Management (ERM) tool to help companies develop a successful e-business.

Hewlett-Packard has signed an alliance with ISIS Communications to provide content and other work to build on HP's "e-services" vision.

Some industries are starting to set up a public key infrastructure (PKI) to use digital signatures to secure electronic documents.

Kyocera has purchased the copier and fax machine maker Mita Industrial in a bid to strengthen its position in the office equipment market.

The sixth annual Document and Records Management user forum in February offers strategies and practical examples of how to integrate these technologies within a business to protect information assets.

Two one-day IM workshops in February/March are aiming to help users to develop strategies as the basis of e-commerce, online publishing, knowledge management and customer service.

Two conferences examine CRM and its integration with other system components.