Enterprise Applications

Whitebox opens up permissions administration

A data access governance solution from Whitebox Security has been enhanced by adding in the ability to administer permissions, allowing IT to manage access to critical systems on an individual or bulk basis for enhanced compliance.

DSS seeks text analytics solution

The Department of Social Services (DSS) wants to bring unstructured data in from the cold, issuing a request for tender for a new analytics solution that includes text heavy content in addition to the millions of transactional records it has stored in Teradata, Oracle and SQL Server databases.

Defence Electronic Health Records project cops some flak

A four year program to establish an Electronic Health Record for 80,000 Australia's Defence Personnel has come in for some heavy criticism by the Australian National Audit Office.

Kofax acquires document output solution

Kofax has announced the $US19.5M acquisition of Aia Holding BV, a Dutch provider of customer communications management (CCM) software that helps organisations manage interactive and ad hoc customer correspondence both electronically and on paper.

IBM acquires AlchemyAPI for Watson

IBM has acquired AlchemyAPI for an undisclosed amount, a platform used by more than 40,000 developers of cognitive computing applications. The acquisition will expand the reach of IBM’s Watson natural language processing solutions.

Messy data frustrates data scientists: survey

A 2015 survey conducted by CrowdFlower, developer of a data enrichment platform for data scientists, found that that data scientists saw messy, disorganized data as a major hurdle preventing them from doing what they find most interesting in their jobs: predictive analysis and data mining for behavioural patterns and future trends. The majority of more than 150 data scientists surveyed also acknowledged the skills shortage within their field.

Designing Contact Centres in an “Omni-channel” world

Contact centre agents experience it every day. A customer calls and doesn’t want to wait on hold so they send an email instead. Then they start a chat session to engage with an agent. Meanwhile, another agent has fielded the email and is researching an answer. Then the automated system calls the customer back and she engages with yet another agent. Unfortunately none of the agents has an up-to-date view of what’s going on with the customer, making the process expensive and prone to error.

Moving Content and Metadata between systems

Applications generally have a lifespan of about 10 years.  This means that sometime during your working life you will be faced with the challenge of migrating data to a new EDRMS, CMS, or other record-keeping system. It’s a common scenario when line of business systems reach end-of-life, and one that requires some  consideration before you go to tender, make a capital funding submission or do anything at all.

Smart card growth surge in 2014

The United States’ migration to EMV-standard chip-and-PIN cards, and the growing demand for contactless technologies, defined a high-growth payment card market in 2014, according to the Smart Payment Association (SPA).

IP Australia to trial cognitive computing technology

IP Australia is partnering with IBM to engage the cognitive computing technology Watson, aimed at improving agency efficiencies and enhancing online service offerings for Australia’s innovators.

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