Enterprise Applications

The inaugural CRM Summit in February will explore the strategy of the customer-focussed organisation.

Call centre outsourcers must now have the same wage conditions as their clients, but at what cost?

Inorganic growth drove telecommunications provider RSL COM to seek a call centre solution, which it needed in a hurry.

SalesLogix has partnered with Peachtree Consulting Group, in a combined move to help speed return on investment for Enterprise Resource Planning (ERP) customers.

Two conferences examine CRM and its integration with other system components.

The Bank of Queensland has begun a comprehensive $16 million project for enabling back-end systems for electronic commerce.

Insight Technologies will combine its knowledge management expertise with the e-commerce experience of Web development firm Zivo, in an alliance supported by Microsoft.

Two separate deals show vendors are aligning with local KM integrators.

Open Text has announced the latest release of its intranet-based application, LiveLink.

FileNET has introduced Panagon 2000, which enables users to build Web-based and client/server content management and business automation applications.