When a call centre is linked with an information management system, far greater levels of efficiency and customer service can be achieved.
American Express achieved enormous efficiencies in its call centre through the integration of information management technologies.
Stac has established a strategic alliance with US-based BMC Software to deliver business server recovery solutions.
Faced with the problem of paperwork far exceeding inhouse image capture capabilities, an industrial supplier looked outside.
Axis Communications has released the Axis 700 Network Scan Server, designed to provide direct network connection for scanners.
HummingBird Communications has announced Common Ground Paper2Web, a scanning application for enterprise intranets.
Canon has released a five-in-one desktop multifunction system - the MultiPASS L90.
Bell & Howell has introduced the Copiscan 8000 Series of high speed production scanners.
Mitsui Computer has been appointed Australian distributor for Intergraph's range of graphics workstations and pre-press servers.
Telstra's float created the single largest time-based imaging project ever seen in Australia.
