It’s common to find articles with titles like ‘17 Steps to A Successful Knowledge Management Initiative’ or ‘The Fundamentals of Knowledge Management Success’. While the success of storing and sharing knowledge is specific to your context, I’m suggesting that the following are things common to knowledge management failures.

The Office of Public Prosecutions (OPP) is Victoria’s largest criminal legal practice. With 325 employees including 256 lawyers, the OPP prosecutes serious offences in Victoria’s County and Supreme Courts and conducts criminal appeals in the County Court, the Court of Appeal and the High Court of Australia. OPP’s adoption of the Knosys KnowledgeIQ platform has led to a user-friendly interface for curated digital records. OPP solicitors are now relying on the most up-to-date and authoritative information which is available to them in an easy-to-consume format. 

Fun fact: the average business today uses over 300 applications to run the enterprise. Employees shift between these apps every two to three minutes, and according to McKinsey, spend almost 50 percent of their time searching for information and managing communications. This is today’s digital workplace, and it is a beautiful and terrible thing. Technology gives us more options for communication and collaboration than ever before. But it comes at a cost unless companies prepare a clear technology blueprint that documents and visualises their entire digital workplace.