Ask most people what Knowledge Management means and they'll mention a chatbot. Or a FAQ database. Or the system the contact centre uses to answer customer calls faster. They're not wrong. That is KM. But it's one room in a very large house. And while everyone's focused on that room, the rest of the house is quietly falling apart.
A persistent barrier to production-grade enterprise AI - that agents lack sufficient business context to deliver consistent results - is the target of a new integration between Flexor’s AI Context Engine (ACE) and the Snowflake AI Data Cloud.
A persistent barrier to Microsoft 365 Copilot adoption in enterprise environments is the volume of unstructured file data that sits outside the system's reach - project files, engineering drawings and records stored in hybrid cloud file platforms that Copilot cannot natively query. Panzura's new product targets that gap directly.
Fragmented enterprise knowledge stores have a new challenger. Sydney-based IT services firm Adactin has released AFIVE, an AI-powered platform that uses Retrieval-Augmented Generation (RAG) to give employees natural language access to documents held across multiple cloud repositories.
If you've spent any time in governance, you've noticed something: we've been running three separate disciplines that are all trying to solve variations of the same problem. Data governance over here. Information governance over there. And now AI governance is showing up like a new kid at school, expecting everyone to make room.
Canadian knowledge management vendor Procedureflow has released two AI-powered features targeting organisations managing complex compliance processes and procedural documentation.
Guidewire has entered into a definitive agreement to acquire ProNavigator, an AI-powered knowledge management platform specialised for property and casualty insurers.
PLANET AI, a German-based artificial intelligence vendor, is expanding its document processing platform with JAIDE, an AI assistant built for organisations handling sensitive data in regulated sectors.
