Enterprise Applications

IM strategies for govt

Two one-day IM workshops in February/March are aiming to help users to develop strategies as the basis of e-commerce, online publishing, knowledge management and customer service.

Strategic dawn for CRM

The inaugural CRM Summit in February will explore the strategy of the customer-focussed organisation.

Waging war in call centres

Call centre outsourcers must now have the same wage conditions as their clients, but at what cost?

RSL COM makes a call on growth

Inorganic growth drove telecommunications provider RSL COM to seek a call centre solution, which it needed in a hurry.

SFA blossoms at IT consultancy

SalesLogix has partnered with Peachtree Consulting Group, in a combined move to help speed return on investment for Enterprise Resource Planning (ERP) customers.

CRM events this month

Two conferences examine CRM and its integration with other system components.

Bank starts $16m refit with workflow

The Bank of Queensland has begun a comprehensive $16 million project for enabling back-end systems for electronic commerce.

KM and e-commerce get sticky

Insight Technologies will combine its knowledge management expertise with the e-commerce experience of Web development firm Zivo, in an alliance supported by Microsoft.

Knowledge industry maturing

Two separate deals show vendors are aligning with local KM integrators.

Open Text adds 'hyperinnovation' to the IM lexicon

Open Text has announced the latest release of its intranet-based application, LiveLink.

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