Blue Prism Service Assist is a new offering from the RPA vendor designed for contact centre agents that automates tasks such as searching databases, scheduling callbacks, and updating customer records.

FileBound parent company Upland Software and HP have announced plans to bring Upland’s Document Workflow Cloud solutions onto HP Workpath as part of their continued efforts to modernize the flow of information between paper and digital.

Process Analytics Factory has announced a partnership with Microsoft to incorporates PAFnow Process Mining software with Microsoft‘s Power Automate, a new desktop-based robotic process automation (RPA) solution. PAFnow is claimed to be the only process mining tool that is fully integrated with Microsoft Power BI and is a certified software application on Microsoft Azure Marketplace.

OpenText has expanded its electronic signature offering, which is now available to small and medium-sized businesses (SMBs) and developers in addition to large enterprise. The offering includes a full feature, low-cost option of Core Signature for small and medium-sized businesses and the Core Signature Service for developers looking to integrate e-signature into custom-built applications.